Accessibility Needs and Information
We at Prospera Place welcome the opportunity to serve all our guests. We are committed to the enjoyment of every guest at our venue and our Staff is available to help patrons as needed at all Kelowna Rockets and ticketed events.
Parking spaces for patrons with mobility/accessibility impairments are located in Prospera Place lot on the west and south sides of the arena. The current parking charge for events and hockey games is $15.00 per stall. Impark runs the arena parking lot and has staff on site approximately 90 minutes before the start of the game/event.
Prospera Place has dedicated accessible seating areas available for guests with disabilities. Accessible seating is located at various vantage points in the arena, depending on the type of event and seating configuration. One attendant ticket may be sold with each accessible ticket, and a seat will be provided for the guest’s attendant/assistant based on availability. Guests can contact the Select Your Tickets box office at 250-763-9095 for information regarding the availability of accessible seating. Please inform your ticket seller of any special needs you may have that require accommodation when purchasing your ticket.
The concession stands located throughout the arena concourse are at a height which allow for wheelchair access.
ENTRANCES & ELEVATORS
All entrances at Prospera Place are accessible, however, the most convenient entrance for guests using a wheelchair is our drop off and pick up area on the west side of the building at Gate #1. Elevators are conveniently located just inside Gate #3, media suite entrance as well as the Manhattan Point entrance.
All washrooms in Prospera Place are wheelchair accessible. In addition, designated accessible washrooms are located on the concourse level at Section 102, 103,106,107, 113,114 top of 112 and 114 and in Manhattan Point Restaurant.
Service Animals are welcome at Prospera Place. Please notify your ticket seller at the time of purchase if an aisle seat is required for your service animal.
Any questions regarding accessibility at Prospera Place can be directed to the Guest Services department at 250-763-9095.